Missouri WISEWOMAN Program Manual

Free transportation for all program services is available for SMHW/WISEWOMAN participants to help remove the barrier of access to care. Providers should contact WISEWOMAN Central Office Staff at 866-726-9926 or the RPC assigned to their area and request a travel voucher booklet. Transportation services are available Monday-Friday in most counties and the City of St. Louis, with charges based on urban or county trips and one-on-one or regular route travel. See page 18-19 for a complete list of transportation providers.

Travel Voucher Instructions

When a participant calls to make an appointment for SMHW/WISEWOMAN screening, diagnostic or education services, please ask her the following questions/complete these steps before making an appointment:

1. Does the client need transportation?
   • If yes, explain that free transportation is available for SMHW/WISEWOMAN participants
   • A transportation provider will pick her up at her home, take her to the clinic and return her to her home
   • Check with the transportation provider in your area for the transportation schedule
   • Ensure the clients appointment date and time coincides with the transportation provider’s schedule
2. Secure client address and telephone number
   • If the participant does not have a telephone, ask for a neighbor’s telephone number or for another number where she can be reached, as the transportation driver may not be familiar with the participant’s address and may need directions to the residence
3. Does client need any special assistance?
   • If the participant needs an assistant or helper, SMHW/WISEWOMAN will pay for transportation for one extra person
   • If a disabled participant needs more than one assistant, call SMHW/WISEWOMAN for approval
   • If the client has special medical equipment, such as a wheelchair or oxygen, please inform the transportation provider at the time of scheduling
4. Complete a travel voucher
   • Complete the travel voucher and include the facility name and site code number
   • Provider can mail or fax the completed travel voucher to the transportation provider including the date and time of the appointment
   • A copy of the voucher may be given to the participant
   • Transportation provider will secure the participant’s signature on pickup
5. Cancellation of a voucher
   • Notification of cancellation to the transportation provider is required to avoid a penalty charge to SMHW/WISEWOMAN for the cost of a one-way trip
   • Provide one business day notice to cancel a voucher

Please check the Transportation Services Catalog [BROKEN LINK] for other transportation options that may help your clients receive appropriate services.